Shipping policy
Last updated: June 2026
Shipping Rate
We keep it simple. Free shipping on all orders over $50. Orders under $50 ship for a flat rate of $4.99 — no surprises at checkout.
Where We Ship
We currently ship to the United States and a wide range of international destinations including the United Kingdom, Canada, Australia, and other major countries. Available destinations are shown at checkout.
If your country is not listed at checkout, feel free to contact us and we'll do our best to help.
Processing Time
All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United States | 4–7 business days |
| United Kingdom | 5–8 business days |
| Canada | 7–10 business days |
| Australia | 10–18 business days |
| Other international | 10–21 business days |
These are estimates only. Actual delivery times may vary due to carrier delays, customs processing, or factors outside our control.
Customs & Import Duties
For international orders, customs fees, import duties, or taxes may be applied by your country's customs authority. These charges are not included in our shipping rate and are the sole responsibility of the customer.
We are not able to predict or control these fees. For more information, contact your local customs office.
Order Tracking
Once your order ships, you'll receive a tracking link by email. Use it to follow your package every step of the way. If you haven't received a tracking email within 5 business days of ordering, check your spam folder first — then reach out to us.
Lost or Delayed Packages
If your order hasn't arrived within the estimated timeframe, please contact us with your order number. We'll investigate with the carrier and make it right.
We are not responsible for delays caused by customs, natural events, or carrier disruptions — but we will always do our best to help you get a resolution.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided at the time of purchase. If you notice an error immediately after ordering, contact us as soon as possible and we'll try to update it before dispatch.
Contact Us
Questions about your order or delivery? Visit our Contact Page.
Customer Support: (800) 979-1521 · support@eloriawell.com
Mon–Fri, 9:00 AM – 5:00 PM EST
ELORIA · 1112 N John Young Pkwy, Orlando, FL 32808, USA