FAQs
Orders and shipping
How long until my order ships?
Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
How long is delivery?
United States 4–7 business days, United Kingdom 5–8, Canada 7–10, Australia 10–18, other international 10–21. These are estimates after dispatch, not guarantees.
What does shipping cost?
Free on orders over $50. Orders under $50 ship for a flat $4.99.
Do you ship outside the US?
Yes, to the UK, Canada, Australia and a range of other destinations. Available countries are shown at checkout.
How do I track my order?
You receive a shipping confirmation email with a tracking number once your order is dispatched. If it has not arrived, check your spam folder, then contact us.
Can I change or cancel an order?
Contact us as soon as possible with your order number. If the order has not been dispatched yet, we can usually change or cancel it.
Refunds and guarantee
What is your guarantee?
You have 60 days from delivery to contact us and request a resolution, which may include a replacement, store credit, or refund.
Can I return an opened bottle?
Because these are dietary supplements for internal use, we cannot accept returns of opened or used product for health and safety reasons. Opened product is handled under the satisfaction-based resolution above.
What about unopened product?
We may ask you to return it before a refund is issued. Return shipping costs are the responsibility of the customer, original shipping charges are non-refundable, and refunds are processed within 5–10 business days of us receiving the item.
My order arrived damaged or wrong.
Contact us within 14 days of delivery with your order number and a photo. We send a replacement at no charge.
Subscriptions and billing
How do I cancel a subscription?
Log into your account or contact us. Cancel before your next billing date to avoid the next charge. There is no cancellation fee and no minimum number of cycles.
Will I be charged automatically?
Only if you chose a subscription at checkout. It renews at the interval and price shown at checkout until you cancel. One-time orders are charged once.
Using the products
How do I take them?
Follow the directions on the label of the specific product. Do not exceed the stated serving.
Are they safe for me?
Our products are intended for healthy adults. If you are pregnant, nursing, under 18, taking prescription medication, or managing a diagnosed condition, speak with your physician before use.
Will this treat my condition?
No. These are dietary supplements, not medicines, and they are not a replacement for medical care, diagnosis, or prescribed treatment.
How long until I notice anything?
Supplements are not fast-acting and results vary between people. Most customers give a formula a full bottle before deciding, which is why our guarantee runs 60 days.
Contact
Phone: (800) 979-1521
Email: support@eloriawell.com
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
We reply to email within 1–3 business days.
ELORIA · 1112 N John Young Pkwy, Orlando, FL 32808, USA
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.